Customer information

Customer Information

1.    Conclusion of Contract

The presentation of our products  in our shop  www.laufsport-heinz.de is a non-binding  offer on our part. You can choose products from our assortment by pressing “into the shopping cart” button. The virtual shopping cart can be reviewed and changed at anytime by the link “shopping cart”.  The selected articles can be removed from the shopping cart by choosing the “removal” button. By pressing the “purchase order” button you agree to purchase the articles in the shopping cart at the particular time. We will send you the acknowledgement of receipt by E-Mail which shows your order in detail. This acknowledgement of receipt does not constitute the acceptance of your offer by Laufsport Heinz. It is only an information that we have receipt your order.

A contract between our company and you takes place as soon as you have received the notice of acceptance which takes place by a separate Email or by sending the ordered items within four working days. We will save the wording of the contract i.e. your order can be seen at anytime in your personnel login-area and in your account.

2.   Saving the Word of Contract

We are saving the Word of Contract. You can see all ordered items at any time in your personnel login-area and in your account.

3.   Shipping Costs

Within Germany and Switzerland:

For orders below 50,00 Euro the shipping costs are 5,00 Euro – Orders with value of goods > 50,00 euro are free of shipping costs

Other Countries

zone 1* Europe:             15 Euro

zone 2   Europe:              Norway, Canada, USA:   30 Euro

Other Countries:             36 Euro

4.    Payment

Payment is due after receipt of order confirmation by Email. You can easily choose either credit card payment, PayPal or prepayment. Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.

5.    Shipping

All items ordered in our internet shop www.laufsport-heinz.de will be generally be shipped to Germany, EU and worldwide (please consider shipping costs of 36 Euro for wolrdwide). Delivery and service takes place as fast as can be, at least within a period of four (4) working days and after receipt of payment. Special agreements and different delivery date mentioned in the shop are excepted. We reserve the right for a partial shipment.

According to prior agreement the articles can be picked up in our store in Rheinfelden as well.

6.   Language

Contractual Language is German.